Returns and faulty goods
Right to cancel (return without giving a reason)
- You have 14 days to cancel your order without giving a reason, starting from the day you receive the goods.
- Cancel online on the Cancel your order here page — all you need is your order number and email address.
- Send the goods back within 14 days of cancelling to: GAPLI ECOMMERCE LTD, 590 Kingston Road, London SW20 8DN, United Kingdom.
- You pay the direct cost of sending the goods back. The return cost of large items (courier only) is shown on the product page and in the order summary.
- We refund the price of the goods and the cost of the cheapest standard delivery we offer within 14 days of receiving your cancellation, using the same payment method. We may wait until we receive the goods back or proof that you have sent them.
Faulty goods
Your rights for faulty goods or goods not as described come from the Consumer Rights Act 2015 and are separate from the right to cancel. Depending on when you report the fault, you can reject the goods, or ask for a repair or replacement and, where that fails, a price reduction or refund. We cover the cost of a repair or replacement, including delivery. Details are in our terms and conditions.
Contact
Customer service, orders and returns: orders@aderlo.co.uk
Company and data protection enquiries: office@aderlo.co.uk
GAPLI ECOMMERCE LTD, 590 Kingston Road, London SW20 8DN, England. Company no. 17081100, registered in England and Wales.